Frequently Asked Questions
Licensing and Data Storage
Agility software is licensed by user on a month to month basis. There is no long term contract to sign. However if your account billing is over 30 days old with non-payment the company reserves the right to delete all company data from the system.
Does AGILITY support mobile and desktop use?
Absolutely. AGILITY is accessible as a no-install Progressive Web App (PWA) and on desktops, offering flexibility and convenience for on-the-go and office use.
End User Support
We offer 24/7 email support with an average response time of less than 2 hours for your inquiry. Licensed users get support included via email. Phone and Video support is available at a per incident fee paid in advance. Many of our users have purchased a couple of training hours to setup the system though it is not required.
Free Trial – What happens when my trial ends?
At the end of your free trial, your membership will automatically renew and you will be charged for a subscription on a monthly unless you cancel. You can cancel at any time prior to the renewal without being charged.
Subscriptions/Billing: How do I get billed for my subscription?
We currently offer monthly billing. Your billed by license blocks based on the date of purchase of those blocks. License will be renewed before your due expiration date unless you cancel your subscription before. You have the ability to lower your subscription blocks by individual licenses during any time during the month of your subscription, however there is not a pro-rated credit for early reduction of licenses during the billing cycle. This is due to the fact that we do not delete the data associated with that license and any work within the system will still be accessible.
How does AGILITY integrate with Google Calendar?
AGILITY's calendar integrates seamlessly with Google Calendar, ensuring your appointments and deadlines sync across platforms for optimal scheduling efficiency.
How secure is AGILITY?
Security is a top priority for AGILITY. We employ advanced encryption and security measures to protect your data and ensure privacy compliance.
Import Export of Data
We do provide a couple of templates for importing customer data into our system. However custom import / export services would be an add-on charge and would be priced based on the nature of the service we would be providing. Many of our data screens do allow CSV export of data for projects, tasks, and time and attendance entries if you wish to use them with external systems.
Is there a free trial available for AGILITY?
Yes, AGILITY offers a trial period so you can explore its features and capabilities before fully committing to a subscription.
Subscriptions/Billing: What is your refund policy?
We do not offer refunds. All fees relating to paid services, including the initial fees and any subsequent automatic renewal fees, are non-refundable. If you initiate a chargeback or otherwise reverse a payment made with a credit card through the Stripe payment gateway, Logistics 360 LLC may, at the company’s discretion, cancel your paid subscription services immediately. If Logistics 360 LLC successfully disputes the reversal, and the reversed funds are returned to Logistics 360 LLC, for more information be sure to reference our Terms of Service which is required to be agreed to prior to the creation of any account within our system.