Subscriptions/Billing: What is your refund policy?
We do not offer refunds. All fees relating to paid services, including the initial fees and any subsequent automatic renewal fees, are non-refundable. If you initiate a chargeback or otherwise reverse a payment made with a credit card through the Stripe payment gateway, Logistics 360 LLC may, at the company’s discretion, cancel your paid subscription services immediately. If Logistics 360 LLC successfully disputes the reversal, and the reversed funds are returned to Logistics 360 LLC, for more information be sure to reference our Terms of Service which is required to be agreed to prior to the creation of any account within our system.
Subscriptions/Billing: Can I cancel my plan later on?
Yes. You can cancel anytime from the License tab under the User module. When you cancel, you will lose your access at the end of your billing cycle. Be sure you use all your data and information before the cancellation goes into effect. As long as your superuser (initial license) Is still active you will have access to all user data in the system. Upon final cancellation of the remaining license your data will be removed per our Terms of Service license agreement.
Subscriptions/Billing: How do I get billed for my subscription?
We currently offer monthly billing. Your billed by license blocks based on the date of purchase of those blocks. License will be renewed before your due expiration date unless you cancel your subscription before. You have the ability to lower your subscription blocks by individual licenses during any time during the month of your subscription, however there is not a pro-rated credit for early reduction of licenses during the billing cycle. This is due to the fact that we do not delete the data associated with that license and any work within the system will still be accessible.