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We do not offer refunds. All fees relating to paid services, including the initial fees and any subsequent automatic renewal fees, are non-refundable. If you initiate a chargeback or otherwise reverse a payment made with a credit card through the Stripe payment gateway, Logistics 360 LLC may, at the company’s discretion, cancel your paid subscription services immediately. If Logistics 360 LLC successfully disputes the reversal, and the reversed funds are returned to Logistics 360 LLC, for more information be sure to reference our Terms of Service which is required to be agreed to prior to the creation of any account within our system.

Yes. You can cancel anytime from the License tab under the User module. When you cancel, you will lose your access at the end of your billing cycle. Be sure you use all your data and information before the cancellation goes into effect. As long as your superuser (initial license) Is still active you will have access to all user data in the system. Upon final cancellation of the remaining license your data will be removed per our Terms of Service license agreement.

We currently offer monthly billing. Your billed by license blocks based on the date of purchase of those blocks. License will be renewed before your due expiration date unless you cancel your subscription before. You have the ability to lower your subscription blocks by individual licenses during any time during the month of your subscription, however there is not a pro-rated credit for early reduction of licenses during the billing cycle. This is due to the fact that we do not delete the data associated with that license and any work within the system will still be accessible.

At the end of your free trial, your membership will automatically renew and you will be charged for a subscription on a monthly unless you cancel. You can cancel at any time prior to the renewal without being charged.

We try to price our software in-line with industry standard pricing. However we have had large scale organizations request 6 month or 12 month advanced payment pricing for our user licenses. Fill our our contact form and one of our sale agents can contact you for a custom quote for services. Volume discounts begin for organizations with over 25 active user licenses.

We do occasionally get asked about training services. We have trainers in multiple states in the United States and can provide a quote for on-site training. AGILITY was built with simplicity in mind and we do provide new customers with access to our on-line video library to assist in setup and configuration of the system. Should you require more instruction; reach out we are hear to help.

We do provide a couple of templates for importing customer data into our system. However custom import / export services would be an add-on charge and would be priced based on the nature of the service we would be providing. Many of our data screens do allow CSV export of data for projects, tasks, and time and attendance entries if you wish to use them with external systems.

We offer 24/7 email support with an average response time of less than 2 hours for your inquiry. Licensed users get support included via email. Phone and Video support is available at a per incident fee paid in advance. Many of our users have purchased a couple of training hours to setup the system though it is not required.

Agility software is licensed by user on a month to month basis. There is no long term contract to sign. However if your account billing is over 30 days old with non-payment the company reserves the right to delete all company data from the system.